HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
We make our best effort to ship all in-stock orders within 1-2 business days. Saturday, Sunday, and holidays are not considered business days and are not included in that estimate. If your school ordered via purchase order, shipment will not occur until after we have received the physical purchase order.
WHERE DO YOU SHIP?
We currently ship anywhere in the United States. Please scroll down for International Shipping options.
DO YOU OFFER FREE SHIPPING?
Yes, we offer free shipping within the Continental United States on all orders $99 and above. For orders to Hawaii and Alaska, regular shipping rates apply on all orders.
WHAT CARRIERS DO YOU USE TO SHIP MY ORDER?
We offer multiple shipping options from both UPS and the US Postal Service.
DO YOU SHIP TO PO/APO BOXES?
Yes, we offer shipments to both PO and APO boxes. However, please note that UPS does not deliver to PO or APO boxes. Therefore, the only shipping methods offered to these locations are via the US Postal Service.
WILL I RECEIVE A RECEIPT?
Successfully placed orders will receive an email confirmation with the order details. If you don’t receive an email, please check your spam filter or contact us at product@pdxreading.com for confirmation.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. For US orders, if you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at product@pdxreading.com with your name and order number, and we will look into it for you.
WHAT IF I NEED ASSISTANCE WITH MY ORDER?
If you need any assistance with your order, please contact us at product@pdxreading.com.
CAN I MAKE CHANGES TO MY ORDER?
If you need to make changes to your order, please contact us as soon as possible. We will not be able to make changes to your order once it has shipped. Please review your order to ensure you have entered the correct address. We are not responsible for non-delivery due to errors in the address you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you resubmit your order.
