Our Return Policy
PDX Reading Specialist has a satisfaction guaranteed or your money back policy. If you are unsatisfied with any of the products sold through the checkout on our website, you may return it within 30 days for a full refund.
In order to provide our customers with more buying options, PDX Reading Specialist participates in several affiliate programs. These are products that would be listed on our website, but then are linked to a different website to complete the purchase (ex. amazon.com). Any purchases made on the websites of these companies, are subject to that company’s return policy and procedures, and customers should contact them directly with questions.
Prior authorization is required before any return will be accepted; please contact us by phone or by sending an email via our Contact Us page. We will then provide you with the shipping address for your return.
Items must be returned in as-new unblemished condition for a full refund.
Used or blemished items, such as books or manuals that have been written in, are not subject for return. Opened sets of cards are subject to a 25% restocking fee, but will be considered as-new and receive a full refund if they are:
- all present
- in unmarked and undamaged condition
- organized in alphabetical/numberical order
- and securely bound together, such as with a rubber band
Shipping and handling charges are not refundable. Return shipping is provided by the customer except in the case of defective items or packing error. In an exchange, shipping for the new item is the responsibility of the customer except in the event of defective items or packing error.
Proof of purchase is required.
Customers who have purchased a discounted package and return some but not all items in the set will receive a refund equal to full-price value of the items they are returning minus the package discount they had received.
There is no way to return digital download products. However, we want to make sure that you are completely satisfied with any product you find in our store. Therefore, if you are dissatisfied with a digital product you have purchased from us, we trust your word, and ask that you email us at email@example.com, stating that you have uninstalled the digital download and destroyed all electronic copies of the product download file(s), as well as any printed copies you have made. If you encounter any problems downloading a file, or if you receive the incorrect file, please email firstname.lastname@example.org for help. Credit from returned items will be refunded to the credit card used for purchase.
Occasionally, we make discontinued items available to customers at a significantly discounted final sale price. These items are marked All Sales Final and may only be returned in the event of product defect or shipping error.
We also make Scratch and Dent items available at discounted final sale prices. These items are sold as-is and may not be returned.
Did we make a mistake?
If your order has any missing, incorrect, or defective items, please contact us immediately by phone or by sending an email via our Contact Us page so we can make it right!
Sending a return
If you have an item you would like to return, please contact us beforehand for authorization and the shipping address for returns.
- When you ship your package, please include:
Your name, email address, and phone number
- A copy of your receipt or packing list from PDX Reading Specialist
- The reason you are returning the items and instructions on how you would like us
to handle your return (refund, exchange, etc.)